Terms & Conditions

Payment Terms and Conditions

1. Booking and Reservation:

1.1. To secure a reservation for a tour, clients are required to make a non-refundable deposit of 30% of the total tour cost at the time of booking. The remaining balance must be paid on the tour departure date.

1.2. The deposit is non-transferable and non-refundable, except in cases where the tour is canceled by Uttara Tours due to unforeseen circumstances or insufficient bookings.

2. Payment Methods:

2.1. We accept payments by credit card, bank transfer, or other methods as specified by Uttara Tours. Details for making payments will be provided upon booking.

3. Cancellation and Refunds:

3.1. Clients may cancel their reservation at any time, but the deposit is non-refundable. Refunds for the remaining balance are subject to the following conditions:

3.2. If canceled 7 days or more before the tour departure date, 100% of the total tour cost will be refunded.

3.3. If canceled within 6 days of the tour departure date, no refunds will be issued.

3.4. In the event that Uttara Tours cancels a tour for any reason, clients will receive a full refund, including the deposit.

4. Changes and Modifications:

4.1. Clients may request changes or modifications to their tour itinerary, subject to availability. Any additional costs incurred due to these changes will be the responsibility of the client.

5. Price Adjustments:

5.1. Uttara Tours reserves the right to adjust tour prices due to factors beyond our control, such as changes in exchange rates, fuel prices, or government-imposed taxes. Clients will be notified of any such price adjustments.

6. Travel Insurance:

6.1. We strongly recommend that clients purchase travel insurance to protect themselves against unforeseen circumstances, including trip cancellations, medical emergencies, and other travel-related issues.

7. Responsibility:

7.1. Uttara Tours is not responsible for personal injury, property damage, or other losses incurred during the tour, unless caused by our negligence.

8. Legal Jurisdiction:

8.1. Any disputes or claims arising from these terms and conditions will be subject to the laws and jurisdiction of Indonesian Government